Privacy Policy
Last updated: August 2026
Who We Are
The General Store, Selkirk is a registered Charity based at 36 Market Place, Selkirk, TD7 4BL. This privacy policy explains how we collect, use, and protect your personal data.
Information We Collect
When you use our repair service or Tool Library, we may collect your name, contact details, and information about the items you bring in for repair. We do not collect personal data through this website beyond what you voluntarily provide (e.g. by emailing us).
Where we get personal information from
Directly from you
How We Use Your Information
We use your information solely to provide our repair and lending services, communicate with you about your items, and improve our community services. We do not sell or share your personal data with third parties.
Data Retention
We retain repair records for a reasonable period to support warranty queries and improve our service. You may request deletion of your data at any time.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us at info@generalstoreselkirk.org or call 07751 023217.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
How to Complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us: info@generalstoreselkirk.org.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint